You can find contact details for some key services and resources available in our community below.
This information is a guide only and it is subject to change.
Emergency services and health resources
| Service | What they do | Hours | Telephone Number | Website |
|---|---|---|---|---|
| 000 Emergency | They help you contact the Police, Fire Brigade, and/or Ambulance in an emergency situation. | 24/7 | 000 | Link |
| Ambulance Victoria | Ambulance Victoria provide the ambulance services in Victoria. In a life-threatening emergency always call 000 | Monday to Friday 9am to 5pm | State Headquarters 03 9840 3500 | Link |
| Child Protection After Hours Emergency Service | A service to report a reasonable belief that a child has suffered or is likely to suffer significant harm as a result of abuse or neglect, and that their parent has not protected or is unlikely to protect the child from harm of that type. In a life-threatening emergency always call 000 | Monday to Friday 5pm to 9am Weekends and Public Holidays 24 hours | 13 12 78 | Link |
| Country Fire Authority (CFA) | The CFA are the fire brigade in regional Victorian areas like the Goulburn Valley. In a life-threatening emergency always call 000 | Monday to Friday 9am to 5pm | State Headquarters 03 9262 8444 Shepparton CFA 03 5833 2400 | Link |
| Crimestoppers | Crimestoppers allows you to anonymously report a crime. In a life-threatening emergency always call 000 | 24/7 | 1800 333 000 | Link |
| National Relay Service | The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. | 24/7 | Speak and Listen 1300 555 727 TTY 133 677 SMS Relay 0423 677 767 Captioned Relay Link Internet Relay Link | Link |
| National Security Hotline | The public can use this counter-terrorism hotline to report things like someone they know becoming radicalised towards violent extremism, or websites that promoting extremist ideology. In a life-threatening emergency always call 000 | 24/7 | 1800 123 400 | Link |
| Nurse-On-Call | Nurse-on-call is a phone service that provides immediate, expert health advice from a registered nurse, 24/7. In a life-threatening emergency always call 000 | 24/7 | 1300 606 024 | Link |
| Poisons Information Centre | This services provides advice about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc. In a life-threatening emergency always call 000 | 24/7 | 13 11 26 | Link |
| Sexual Assault Crisis Line | Sexual Assault Crisis Line provides an after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. It provides immediate crisis responses throughout Victoria. | Monday to Friday 5pm to 9am Weekends and Public Holidays 24 hours | 1800 806 292 | Link |
| State Emergency Service (SES) | Assistance in flood and storm emergencies. In a life-threatening emergency always call 000 | 24/7 | 132 500 | Link |
| Translating and Interpreting Service | TIS National's immediate phone interpreting service is available to any individual in Australia. You call the number and say which language you need. You will be connected with an intepreter, who will connect you to the number you need to contact and interpet the call. | 24/7 | 13 14 50 | Link |
| VicEmergency Hotline | VicEmergency is a centralised website for Victorians to find emergency information and warnings, including for bushfires. You can also access preparedness and recovery information related to emergencies. In a life-threatening emergency always call 000 | Monday to Friday 8am to 6pm | 1800 226 226 | Link |
| Victoria Police's Police Assistance Line | To report non-urgent crimes and for general police enquiries. In a life-threatening emergency always call 000 | 24/7 | 131 444 | Link |
Mental health resources and social services
| Service | What they do | Hours | Telephone Number | Website |
|---|---|---|---|---|
| 1800RESPECT Telephone & webchat | 1800RESPECT provides support for people who have expereinced, are experiencing, or are at risk of experiencing sexual assault, domestic and family violence, as well as for people supporting them including their friends, family, support workers and other professionals. | 24/7 | 1800 737 732 | Link |
| Beyond Blue Telephone & webchat | Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health. | 24/7 | 1300 224 636 | Link |
| DirectLine Telephone & webchat | DirectLine provides a telephone counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue (including both those affected and their family members and friends). | 24/7 | 1800 888 236 | Link |
| eheadspace Telephone & webchat | headspace has physical locations in both Shepparton and Echuca, but eheadspace offers free online and telephone counselling for people aged 12 to 25. | Every day 9am to 1am | 1800 650 890 | Link |
| Family Drug Helpline Telephone | Family Drug Helpline is a program that provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use. | 24/7 | 1300 660 068 | Link |
| Family Drug Support Australia Telephone | Family Drug Support Australia supports families affected by alcohol and other drugs. | 24/7 | 1300 368 186 | Link |
| Family Relationship Advice Line Telephone | The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance. | Monday to Friday 8am to 8pm Saturday 10am to 4pm | 1800 050 321 | Link |
| Gambler's Help Telephone, email, webchat, and specialist under 25's service | Gambler's Help is a telephone and online counselling service that provides support for anyone affected by gambling. | 24/7 | 1800 858 858 | Link |
| GriefLine Telephone | GriefLine provides anonymous support and specialist counselling services to individuals and families experiencing loss and grief, at any stage in life. | Every day 12pm to 3am | 1300 845 745 | Link |
| Homelessness Support Telephone | They assist those who are homelesss, at risk of losing their home, or who need to escape family violence. | 24/7 | 1800 825 955 | Link |
| Kids Help Line Telephone, email, and webchat | Kids Helpline is a free, private and confidential phone and online counselling service for young people aged 5 to 25. | 24/7 | 1800 55 1800 | Link |
| Lifeline Telephone & webchat | Lifeline is a national charity providing all Australians experiencing a personal crisis with access to crisis support and suicide prevention services. | 24/7 | 13 11 14 | Link |
| Maternal and Child Health Line Telephone | MCH Line is a free telephone support service for parents to get advice from a Maternal and Child Health nurse. | 24/7 | 13 22 29 | Link |
| MensLine Telephone & webchat | MensLine is a telephone and online counselling service for men struggling with issues like depression, anger, and stress. | 24/7 | 1300 789 978 | Link |
| National Relay Service Telephone, SMS, & Internet Call | The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. | 24/7 | Speak and Listen 1300 555 727 TTY 133 677 SMS Relay 0423 677 767 Captioned Relay Link Internet Relay Link | Link |
| Open Arms Telephone | Open Arms is a support line for current and ex-serving ADF personnel and their families. | 24/7 | 1800 011 046 | Link |
| PANDA Telephone & webchat | Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. | Monday to Friday 9am to 7:30pm | 1300 726 306 | Link |
| Parentline Telephone | Parentline provides support to parents and carers with children from birth to 18 years. | Every day 8am to Midnight | 13 22 89 | Link |
| QLife Telephone & webchat | QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. | Every day 3pm to midnight | 1800 184 527 | Link |
| Rural Financial Counselling Service Telephone | The Rural Financial Counselling Service provide financial and business support to farmers, fishers, forest growers and harvesters, and small business owners in related industries who are experiencing, or are at risk of, financial hardship. They can help you apply for Farm Household Allowance, and give you referrals to other services including accountants, agricultural advisors, education, or counselling. | Monday to Friday 9am to 5pm | Head Office 1800 686 175 North East Victorian Region Head Office 1300 834 775 | Link |
| safe steps Telephone & email | safe steps is a family violence response centre that provides support to women and children affected by domestic violence. | 24/7 | 1800 015 188 | Link |
| Suicide Call Back Service Telephone & webchat | Suicide Call Back Service is a nationwide service that provides professional telephone and online counselling to people who are affected by suicide. | 24/7 | 1300 659 467 | Link |
| SuicideLine Telephone & webchat | SuicideLine is a telehealth provider that offers free professional phone and online counselling for people living in Victoria. | 24/7 | 1300 651 251 | Link |
| Translating and Interpreting Service Telephone | TIS National's immediate phone interpreting service is available to any individual in Australia. You call the number and say which language you need. You will be connected with an intepreter, who will connect you to the number you need to contact and interpet the call. | 24/7 | 13 14 50 | Link |
| Virtual Psychologist for Rural and Remote Communities Text message | Virtual Psychologist offer a free text conselling service that allows you to text with a qualified mental health professional. Sessions occur in real time and last up to an hour, and you can even arrange to text with the same counsellor again later. | Monday to Friday 9am to 5pm | 0488 807 266 | Link |