You can find contact details for some key services and resources available in our community below.
This information is a guide only and it is subject to change.

Emergency services and health resources
ServiceWhat they doHoursTelephone NumberWebsite
000 EmergencyThey help you contact the Police, Fire Brigade, and/or Ambulance in an emergency situation.24/7000Link
Ambulance VictoriaAmbulance Victoria provide the ambulance services in Victoria.
In a life-threatening emergency always call 000
Monday to Friday
9am to 5pm
State Headquarters
03 9840 3500
Link
Child Protection After Hours Emergency ServiceA service to report a reasonable belief that a child has suffered or is likely to suffer significant harm as a result of abuse or neglect, and that their parent has not protected or is unlikely to protect the child from harm of that type.
In a life-threatening emergency always call 000
Monday to Friday
5pm to 9am
Weekends and Public Holidays
24 hours
13 12 78Link
Country Fire Authority
(CFA)
The CFA are the fire brigade in regional Victorian areas like the Goulburn Valley.
In a life-threatening emergency always call 000
Monday to Friday
9am to 5pm
State Headquarters
03 9262 8444
Shepparton CFA
03 5833 2400
Link
Crimestoppers

Crimestoppers allows you to anonymously report a crime.
In a life-threatening emergency always call 000
24/71800 333 000Link
National Relay ServiceThe National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.24/7Speak and Listen
1300 555 727
TTY
133 677
SMS Relay
0423 677 767
Captioned Relay Link
Internet Relay Link
Link
National Security Hotline
The public can use this counter-terrorism hotline to report things like someone they know becoming radicalised towards violent extremism, or websites that promoting extremist ideology.
In a life-threatening emergency always call 000
24/71800 123 400Link
Nurse-On-CallNurse-on-call is a phone service that provides immediate, expert health advice from a registered nurse, 24/7.
In a life-threatening emergency always call 000
24/71300 606 024Link
Poisons Information CentreThis services provides advice about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc.
In a life-threatening emergency always call 000
24/713 11 26Link
Sexual Assault Crisis LineSexual Assault Crisis Line provides an after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. It provides immediate crisis responses throughout Victoria.Monday to Friday
5pm to 9am
Weekends and Public Holidays
24 hours
1800 806 292Link
State Emergency Service
(SES)
Assistance in flood and storm emergencies.
In a life-threatening emergency always call 000
24/7132 500Link
Translating and Interpreting ServiceTIS National's immediate phone interpreting service is available to any individual in Australia. You call the number and say which language you need. You will be connected with an intepreter, who will connect you to the number you need to contact and interpet the call. 24/713 14 50Link
VicEmergency HotlineVicEmergency is a centralised website for Victorians to find emergency information and warnings, including for bushfires. You can also access preparedness and recovery information related to emergencies.
In a life-threatening emergency always call 000
Monday to Friday
8am to 6pm
1800 226 226Link
Victoria Police's Police Assistance Line To report non-urgent crimes and for general police enquiries.
In a life-threatening emergency always call 000
24/7131 444Link
Mental health resources and social services
ServiceWhat they doHoursTelephone NumberWebsite
1800RESPECT
Telephone & webchat
1800RESPECT provides support for people who have expereinced, are experiencing, or are at risk of experiencing sexual assault, domestic and family violence, as well as for people supporting them including their friends, family, support workers and other professionals. 24/71800 737 732Link
Beyond Blue
Telephone & webchat
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.24/71300 224 636Link
DirectLine
Telephone & webchat
DirectLine provides a telephone counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue (including both those affected and their family members and friends).24/71800 888 236Link
eheadspace
Telephone & webchat
headspace has physical locations in both Shepparton and Echuca, but eheadspace offers free online and telephone counselling for people aged 12 to 25.Every day
9am to 1am
1800 650 890Link
Family Drug Helpline
Telephone
Family Drug Helpline is a program that provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use.24/71300 660 068Link
Family Drug Support Australia
Telephone
Family Drug Support Australia supports families affected by alcohol and other drugs. 24/71300 368 186Link
Family Relationship Advice Line
Telephone
The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.Monday to Friday
8am to 8pm
Saturday
10am to 4pm
1800 050 321Link
Gambler's Help
Telephone, email, webchat, and specialist under 25's service
Gambler's Help is a telephone and online counselling service that provides support for anyone affected by gambling.24/71800 858 858Link
GriefLine
Telephone
GriefLine provides anonymous support and specialist counselling services to individuals and families experiencing loss and grief, at any stage in life.Every day
12pm to 3am
1300 845 745Link
Homelessness Support
Telephone
They assist those who are homelesss, at risk of losing their home, or who need to escape family violence.24/71800 825 955Link
Kids Help Line
Telephone, email, and webchat
Kids Helpline is a free, private and confidential phone and online counselling service for young people aged 5 to 25.24/71800 55 1800Link
Lifeline
Telephone & webchat
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to crisis support and suicide prevention services.24/713 11 14Link
Maternal and Child Health Line
Telephone
MCH Line is a free telephone support service for parents to get advice from a Maternal and Child Health nurse. 24/713 22 29Link
MensLine
Telephone & webchat
MensLine is a telephone and online counselling service for men struggling with issues like depression, anger, and stress. 24/71300 789 978Link
National Relay Service
Telephone, SMS, & Internet Call
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.24/7Speak and Listen
1300 555 727
TTY
133 677
SMS Relay
0423 677 767
Captioned Relay Link
Internet Relay Link
Link
Open Arms
Telephone
Open Arms is a support line for current and ex-serving ADF personnel and their families.24/71800 011 046Link
PANDA
Telephone & webchat
Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. Monday to Friday
9am to 7:30pm
1300 726 306Link
Parentline
Telephone
Parentline provides support to parents and carers with children from birth to 18 years. Every day
8am to Midnight
13 22 89Link
QLife
Telephone & webchat
QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.Every day
3pm to midnight
1800 184 527Link
Rural Financial Counselling Service
Telephone
The Rural Financial Counselling Service provide financial and business support to farmers, fishers, forest growers and harvesters, and small business owners in related industries who are experiencing, or are at risk of, financial hardship. They can help you apply for Farm Household Allowance, and give you referrals to other services including accountants, agricultural advisors, education, or counselling.Monday to Friday
9am to 5pm
Head Office
1800 686 175

North East Victorian Region Head Office
1300 834 775
Link
safe steps
Telephone & email
safe steps is a family violence response centre that provides support to women and children affected by domestic violence. 24/71800 015 188Link
Suicide Call Back Service
Telephone & webchat
Suicide Call Back Service is a nationwide service that provides professional telephone and online counselling to people who are affected by suicide.24/71300 659 467Link
SuicideLine
Telephone & webchat
SuicideLine is a telehealth provider that offers free professional phone and online counselling for people living in Victoria.24/71300 651 251Link
Translating and Interpreting Service
Telephone
TIS National's immediate phone interpreting service is available to any individual in Australia. You call the number and say which language you need. You will be connected with an intepreter, who will connect you to the number you need to contact and interpet the call. 24/713 14 50Link
Virtual Psychologist for Rural and Remote Communities
Text message
Virtual Psychologist offer a free text conselling service that allows you to text with a qualified mental health professional. Sessions occur in real time and last up to an hour, and you can even arrange to text with the same counsellor again later. Monday to Friday
9am to 5pm
0488 807 266Link